Welcome to Fixx-it, a lifestyle application developed and operated by Level Up Tech (M) Sdn Bhd (“we”, “us”, “our”). Fixx-it is designed to solve home dweller issues by connecting them with the right vendors, acting as a third-party governor to ensure the delivery of services and to maintain a healthy business environment among all parties. Our community feature connects home dwellers with good community and neighborhood solutions, enabling management of neighborhood visitor accessibility, activities, and records in a structured manner through just one app.

This Privacy Policy outlines how we collect, use, protect, and share information about you, obtained through the Fixx-it application (“Application”). By downloading, accessing, or using our Application, you signify your acknowledgment and consent to the practices described in this policy.

Information We Collect

Information You Provide

  • Account Information: To use certain features of the Application, such as inquiring for services, you may need to provide personal details such as your name, email address, and location.
  • Inquiries and Transactions: Information related to your inquiries for services and any transactions made within the Application, including purchases of tokens.
  • Community Interactions: Information you provide when participating in community activities and neighborhood solutions.

Information Collected Automatically

  • Usage and Device Information: We collect information about how you use the Application and information about your device, such as IP address, browser type, and mobile device identifiers.
  • Location Information: With your permission, we may collect your precise location data to connect you with local vendors and community activities.

How We Use Your Information

  • To Provide and Improve Our Services: To connect you with vendors, manage your inquiries, and enhance your overall experience within the Application.
  • Communication: To send you updates, marketing materials, and other information related to the Application, for which you have the option to opt-out.
  • Community Engagement: To facilitate your participation in neighborhood activities and solutions.

Sharing Your Information

  • Vendors: We share your inquiry information with verified and genuine vendors to fulfill your service requests.
  • Legal Requirements: We may disclose your information if required by law or if we believe it is necessary to protect our rights, property, or safety.
  • Consent: We may share your information with third parties when we have your explicit consent to do so.

Data Protection

  • Security Measures: We implement a variety of security measures to maintain the safety of your personal information.
  • Data Retention: We retain your information for as long as necessary to provide you with our services and for our legitimate business purposes.

Your Rights

  • Access and Correction: You have the right to access and correct your personal information.
  • Deletion: You may request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: You can opt-out of receiving marketing materials from us at any time.

Children’s Privacy

Our Application is not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age.

Compliance with PDPA and GDPR

We are committed to complying with the Personal Data Protection Act (PDPA) in Malaysia and the General Data Protection Regulation (GDPR) in the European Union. These regulations provide you with rights regarding your personal data, including the right to access, correct, and delete your data.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top.

Contact Us

If you have any questions about this Privacy Policy or our practices, please contact us at:

By using the Fixx-it Application, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. Your continued use of the Application after any changes to this policy will be considered acceptance of those changes.